In October, Venipak introduced a modern monitoring system, which will allow its employees to tell the location of the parcel in real time and provide a more accurate time of delivery to the customer, in Lithuania.
Andrius Balandis, the manager of the Venipak Group, said that this novelty is an important part of the implementation of the routing system.
“The implementation of the real-time parcel monitoring system is a very important step towards improving the routing system aimed at optimising deliveries. It has taken us a lot of time to analyse the movement of our company minivans and traffic congestion in major cities of Lithuania and to look for optimal routes for our vehicles. In the future, we will have a system that will automatically arrange the schedule for a courier and indicate the best routes to use”, Mr Balandis said.
Will tell you the exacttime of parcel delivery
Mr Balandis noted that courier service companies cannot specify the exact time at which a parcel will reach the customer. There is usually a timeframe of 2-3 hours.
“Our goal is to create a system that would reduce this timeframe to less than an hour. To do this we must analyse a variety of data. We hope that next year we will be the first in the Baltic States to be able to give a precise time of delivery of a parcel to the customer”, he said.
The service will be available to corporate customers
According to Mr Balandis, increasing volumes of e-commerce in our country encourage courier services to work more closely with online shops.
“Every day thousands of parcels travel to the homes of people who have purchased items online. We see that people want to get their goods quickly, either at work or at home. Courier services must adapt to these needs and the technology is required to determine the time when goods reach the addressee. However, a buyer must plan his day and if we arrive when the customer is away we will let our partners down”, Mr Balandis said.
Mr Balandis also added that it is not only the delivery service employees who need to know the location of a parcel, customers too must be able to know where the parcel is: “Both our company and the e-shop employees get calls from customers asking when the parcel will arrive. Naturally, we must share information, so that in the near future our business partners will be able to view all the information in real time regarding the time of parcel delivery”.
Currently, there are more than 400 e-shops in Lithuania, of which about 40 are clothing and footwear shops.
In July 2013, according to the information provided by the European Commission, 30 per cent of Lithuanian Internet users bought goods online. This figure is almost half that of the European Union average, which proves that in the near future we may expect a greater e-commerce activity in Lithuania.